What is customer service Essay Example for Free

What is customer service Essay Customer service consists of the various ways in which a business looks after its customer. A business that wants to provide a comprehensive high quality customer service must be aware of, and be able to analyse, customer needs, and also to set up systems to ensure that those needs are catered for from the first enquiry to after-sale service. Customer service consists of a wide range of activities. The purpose of these is to make sure that customers are happy and will return again and again. Every business should remember that customers are the factors, which affect demand for the product. It is one of the greatest importance, therefore, for the organisation to know its customers- who they are, what they need and how it can satisfy those needs. Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the official elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. Introduction to Sainsburys Sainsbury is a high class retail store that supplies to a wide range of products mainly dealing with foods but now, starting to increase the companys gross profit by dealing in an even wider range of products including household products, health, beauty, alcohol and cigarettes and currently starting to build a reputation in the clothes retailer. They also to compete with the likes of Bp and Esso by opening up over 250 petrol stations all over the UK. Sainsburys was founded by John James and Mary Ann Sainsbury in 1869, they first launched their first Sainsbury store in Dury Lane as a small dairy store, it quickly became popular because the economic wealth in the area was at an all time low and by the new Sainsbury store offering low prices it became one of shoppers favorites. As the stores success grew so did the branches open up on higher class high streets like in Islington and Kentish Town further growing and then becoming a Public Limited Company (PLC) which now owns over 500 branches across the UK. Types of Customer Lordly Customers Lordly customers like to be treated as special and important. How they are treated is often just as important to them as what they are buying. They are impatient. They will refuse to wait in lines or queues, even if it means not buying what they want. Their time is valuable. If they have questions they want them answered right away. They are status conscious and like to be seen as powerful and up to the minute. They do little research before they buy and often buy on impulse. They treat staff as just there to serve them and have little interest in staffs feelings or problems. They are not afraid to complain and can do so loudly. They are not interested in the systems that shops may have. They believe that rules are made for other people. Logical Customers Logical customers are interested almost exclusively in what they are buying. They are after the best deal and expect staff to be able to answer technical questions logically and factually and to be experts in what they are selling. If problems arise, they want a properly detailed explanation of what will be done. They retain receipts and often the external wrapping so that they can return faulty goods according to the system. They take note of special offers but they never buy on impulse. They usually study the consumer magazines and check prices in different places before they buy. They ignore the fact that staff are people. They will put up with indifferent service to get what they want the right price. If they complain, they may well invoke the law! Friendly Customers Friendly customers see buying as just another human inter-action. They prize friendliness and like it when people use their name. They like the warmth of a welcome and a smile. They prefer small shops and hotels where they can become known and where they can more easily get to know staff. For them, the way that the purchase is sold is almost more important than the product itself. They like to think of staff as friends and they are willing to help out if staff have problems. They will often make decisions based upon the staffs recommendations. They are influenced by people they like, particularly their close friends and trust others to give them good advice. They hate to complain and feel badly, and personally, let down if things go wrong. They can have very high standards of behaviour General Public This is anyone who might want to buy a particular good or service. This category includes passing trade and regular customers. Passing trade- Customers who might come into a shop or call on a service provider because they happen to be in the vicinity or want to try a new supplier Regular customers Those who use the same supplier time and time again.

Thank You for Smoking? Essay -- Peter Brimelow Tobacco Essays

â€Å"Thank You for Smoking†¦?† Peter Brimelow brings to light an interesting idea in his essay â€Å"Thank You for Smoking†¦?† Brimelow’s purpose of his essay is to defend smoking. He provides the audience with information that is worthy of their consideration and valid enough to make them think twice about how they stand on the issue of smoking. Unfortunately, some flaws in Brimelow’s technique distract the audience from his message that smoking is not as unhealthy as it appears. A few mistakes transform his work from a well-written argumentative essay to an unsuccessful attempt to spread his beliefs. What started as an essay to rouse new views on the issue of smoking swiftly lost all merit and became a means to assail the people in opposition of the author’s views. Brimelow makes a gallant effort to prove his major claim, or main idea (McFadden). He wants to get the audience to concur with him that smoking is not an altogether unhealthy habit (Brimelow 141). However, mistakes in his essay begin with his major claim statement. When Brimelow writes that â€Å"smoking might be, in some ways, good for you† (141), he already puts doubts in the minds of the audience. Instead of feeling that the author is confident about his position on the subject, the audience picks up on the skepticism hidden in the words â€Å"might† and â€Å"some small ways.† Those qualifiers, or words and phrases that exclude some situations from his major claim (McFadden), leave the audience questioning who it is beneficial for and in what situations. Brimelow uses warrants, or peoples’ values (McFadden), to get them to coincide with his beliefs. Because Brimelow’s main claim is very disputable, he needs to find some way to catch the attention of the audience a... ... the mistakes he has made. When his audience looks back on the essay they have just read, his examples and facts about smoking that have been so keenly expressed will be unseen, because the focus will be on the unprofessional fallacies present in his work. In future works, it would be advantageous for Brimelow to be aware of these fallacies and to find a different means of approaching his rebuttal so that another strenuous effort will not be diminished into an unsuccessful attempt to disperse his beliefs. Works Cited Brimelow, Peter. â€Å"Thank You for Smoking†¦?† The Genre of Argument. Ed. Irene L. Clark. Boston: Thomson Heinle, 1998. 141-143. Clark, Irene L. The Genre of Argument. Boston: Thomson Heinle, 1998. McFadden, James. Introduction to Toulmin Method. Lecture. Sept. 13 & 14, 2003. Buena Vista University. Storm Lake, IA.

Sap Sdlc

SAP Development Life Cycle The Typical SAP Module development has to be maintaining a sequential development formation. For any of the module development someone has to follow the following steps to make the module functional: [pic] †¢ Business Process Blue Printing: This function documents the business processes in the company that we want to implement in the system. In a Business Blueprint for Projects, the manager has to create a project structure in which relevant business scenarios, business processes and process steps are organized in a hierarchical structure. The Manager can also create project documentation and assign it to individual scenarios, processes or process steps. Then assign transactions to each process step, to specify how your business processes should run in the company’s SAP systems. The Business Blueprint is a detailed description of the company business processes and systems requirements. Use The Business Blueprint provides a common strategy of how your business processes are to be mapped into one or more SAP systems. The Business Blueprint documents in detail the scope of business scenarios, business processes, process steps, and the requirements of an SAP solution implementation. Structure A Business Blueprint comprises the following structure elements in a hierarchy: ? Organizational Units ?  Ã‚  Ã‚  Ã‚  Ã‚   Master data ?  Ã‚  Ã‚  Ã‚  Ã‚   Business scenarios ?  Ã‚  Ã‚  Ã‚  Ã‚   Business processes ?  Ã‚  Ã‚  Ã‚  Ã‚   Process steps †¢ GAP Analysis A through gap analysis will identify the gaps between how the business operates its needs against what the package can/can't do. For each gap there will be one of three outcomes which must be recorded and action has taken, 1. GAP must be closed and customized software can be developed 2. GAP must be closed but software cannot be written therefore a workaround is required 3. GAP does not need to be closed. GAP must be closed and customized software can be developed close the gap, GAP must be closed but software cannot be written therefore a workaround is required; GAP does not need to be closed. In simple terms: Gap means small cracks. In SAP world. In information technology, gap analysis is the study of the differences between two different information systems or applications (ex; existing system or legacy system with Client and new is SAP), often for the purpose of determining how to get from one state to a new state. A gap is sometimes spoken of as â€Å"the space between where we are and where we want to be. † Gap analysis is undertaken as a means of bridging that space. Actual gap analysis is time consuming and it plays vital role in blue print stage. †¢ Integration Testing: The purpose of integration testing is to confirm that the company business processes work according to the requirement established in the business blue print phase and the system is ready to go live. To accomplish this we must test every aspect of business. Integration Testing a process, development or configuration within the context of any other functions that the process, development or functionality will touch or integrated. The test should examine all data involved across all modules and any data indirectly affected. A successful test indicates that the processes work as designed and integrate with other functions without causing any problems in any integrated areas. †¢ UAT (User Acceptance Testing): The purpose of this document is to provide a detailed explanation of the concept and approach that will be used for User Acceptance Testing. This document does not include the performance testing approach. The objective of the User Acceptance Test is to ensure that the SAP solution has met our business requirements and to provide users with confidence that the system works correctly and is manageable by them to run our business. User Acceptance Testing is accomplished through the execution of real life scenarios with a representative subsection of end users. To that end, â€Å"Day In the Life Of† scenarios (DILOs) will be performed in a multifaceted computing environment comprised of SAP software, third-party software, legacy applications and various hardware and software components. It is this environment that builds the necessary level of confidence that the solution is complete and will perform in our business. User Acceptance Testing is a role-based dress rehearsal of SAP production including security, change management, and production support. Burning Hand Exercise: It is the practice period where the user to practicing the operation more and more to prepare themselves in live uses. By practicing the operation the user could able to know the difficulties, possible solutions of the difficulties and make themselves furnished for future. †¢ SAP End User Training: SAP User training is the proces s of formally introducing the user community to the business processes as implemented in SAP along with acclimatizing them to the SAP environment. In general this involves identifying the key stakeholders, documenting the business processes and interactively training them. Many projects fail or face serious hiccups in spite of excellent resources from a technical standpoint and superior project management. While the entire team is racing against time to complete the implementation, they forget to ramp-up the major stakeholder in the entire project. Users often come from other ERP backgrounds and are often very ignorant of the SAP environment. Often there is subtle resistance as well. Go Live All of the previously described phases all lead towards this final moment: the go-live. Go-live means to turn on the SAP system for the end-users and to obtain feedback on the solution and to monitor the solution. It is also the moment where product software adoption comes into play. The go live strategy comprises of the following: a) Cut of procedure b) Pre go live check Cut of Procedures: SAP system is configured as per the requirement of the company. The system is read for the client to use. The client now needs to migrate from the old systems to the new SAP System. The migration from the old system to the new system is known as the cut of date. The old system is switched of and the new system is on. The data will be migrated from old system to SAP. The data will henceforth be entered in new system. To have a smooth switch over from the legacy system to the new SAP systems are devised the cut of procedures. Pre go live check: It is ensuring that SAP production system is ready to go live smoothly.

Aristotle on Gender Essay

The peer discussion held last week had its attention focused on a comparison of Aristotle’s and Plato’s ideas of justice and gender. As previously discussed from our lectures, Plato’s idea of justice was concerned with an internal equality between the members of the classes present within the polis. This focused more on individualism in that one must only be concerned with his/her business and not minding other’s problems. The justice that occurs in their society depends on the class to whom one belongs. However, Aristotle, his student, was more for all-encompassing justice aiming for the ultimate goal of the constitution. Equality, for Aristotle, depends on the constitution in which the society is built upon. For democracy, it promotes equality for those who are equal, but only for those who are equal. Elaborating on this, equality only exists for the majority, who rules in this kind of polis. On the other hand, oligarchy focuses more on the distribution of office, in which there is equality for those who are unequal. (Curtis, 1981) However, this failed to consider the degree of goodness in a citizen. Oligarchs depended more on a wealthy upbringing, giving them superiority over the others who have less riches than them. Democrats was more dependent on free birth, all for equality among every member of the society. Aristotle’s justice was an advocate of excellence over birth. Considering his example of the story of the flutists, Aristotle concluded that justice all ends ups to the contribution of a good citizen to the aim of the society and to the â€Å"end† of state. Aristotle could care less about the social standing of a citizen, instead focusing more on his triumphs instead of what he was born to be. Gender is another topic wherein these two philosophers’ opinions differ. For Plato, equality among women and men existed within the society itself. Women were free to choose what profession they have, provided that they have the proper education to back it up. Aristotle’s idea for gender, however, is a sexist one. He believed that only men were worthy to be citizens, and that was only if he was a holder of office. Women were â€Å"naturally† governed by men, as indicated in his works, specifically identified by the phrase â€Å"mastery of husband over wife†. He gave statements wherein the men were given rights over those of the opposite gender. In spite of their standings as teacher and student, their opinions differ regarding how a society must work in order to achieve peace and harmony within their constitution. However, important points can also be withdrawn from their works, such as the fairer justice referred to in Aristotle’s works, and Plato’s ideas of equality and the manner of governing a society. Not one person is perfect, and we cannot find fault upon one making a mistake that we ourselves may have committed. Group: # 4 – Section: WBYDX.

Immigration And Discrimination In The 1920s Essays - Free Essays

Immigration And Discrimination In The 1920s Essays - Free Essays Immigration and Discrimination in the 1920's American History Beginning in the early nineteenth century there were massive waves of immigration. These "new" immigants were largely from Italy, Russia, and Ireland. There was a mixed reaction to these incomming foreigners. While they provided industries with a cheap source of labor, Americans were both afraid of, and hostile towards these new groups. They differed from the "typical American" in language, customs, and religion. Many individuals and industries alike played upon America's fears of immigration to further their own goals. Leuchtenburg follows this common theme from the beginning of World War I up untill the election of 1928. If there was one man who singlely used America's fear of immigrants to advance his own political goals it was Attorney General Palmer. The rise of Communism in Russia created a fear of its spread across Europe, and to America. Palmer tied this fear to that of immigration. He denounced labor unions, the Socialist party, and the Communist party in America, as being infultrated with radicals who sought to overturn America's political, economic, and social institutions. Palmer exasperated this fear in Americans and then presented himself as the country's savior, combatting the evils of Communism. He mainly centered his attack on Russian immigrants. During the infamous Palmer raids thousands of aliens were deported and even more were arrested on little or no evidence. Their civil liberties were violated, they were not told the reasons for their arrests, denied counsel, and not given fair trials. What followed was an investigation of Palmer led by Louis Post which overturned many of Palmer's actions. Palmer's cretability was shattered after in a last minute attempt to gain the 1920 presidencial nomination, he made predictions about a May Day radical uprising, the nation perpared itself, but on May 1st 1920 all was peaceful. While the raids had stopped, the hostilities towards immagrants still remained prevelent. Immigrants were used by organized industries as a source of cheap labor. But as labor unions began to form and push for better pay, shorter hours, and improved working conditions industries saw that it was not as easy to exploit these immigrants as it had been before. Like Palmer, they tied the American's hostilities towards immigrants to the newly emerging fear of radicalism. When workers struck, industry leaders turned public opinion agains them by labling the strikes as attemps at radical uprising. As a result, workers were often left with no other choice than to accept the terms of industry management. The fight for prohabition was aided by America's antagonism for immigrants. Protestants and "old-stock" Americans attempted to link alchol with Catholic-Irish and Italian immigrants. They were viewed as immoral and corrupt for their vice. Prohabition was a means of counterattacking the evils of the urban cities and their immigrant dwellers. In addition, the rise of the KKK was a direct result of the hostilities harbored towards the immigrant population. Started by native born, white, Protestants, the KKK was afraid of "the encroachment of foreigners," expecially those who answered to a foreign Pope as their religious authority. Playing upon these fears, the KKK gained support and was it's members were able to politically control parts of Ohio, Oklahoma, Texas, and much of Indiana.

Biography of William McKinley, 25th U.S. President

Biography of William McKinley, 25th U.S. President William McKinley (January 29, 1843–September 14, 1901) was the 25th president of the United States. Prior to that, he was a member of the U.S. House of Representatives and the governor of Ohio. McKinley was assassinated by an anarchist less than a year into his second term as president. Fast Facts: William McKinley Known For: McKinley was the 25th president of the United States; he oversaw the beginning of U.S. imperialism in Latin America.Born: January 29, 1843 in Niles, OhioParents: William McKinley Sr.  and Nancy McKinleyDied: September 14, 1901 in Buffalo, New YorkEducation: Allegheny College, Mount Union College, Albany Law SchoolSpouse: Ida Saxton (m. 1871–1901)Children: Katherine, Ida Early Life William McKinley was born on January 29, 1843 in Niles, Ohio, the son of  William McKinley, Sr., a pig iron manufacturer, and  Nancy Allison McKinley. He had four  sisters and three brothers. McKinley attended public school and in 1852 enrolled in the Poland Seminary. When he was 17, he enrolled in Allegheny College in Pennsylvania but soon dropped out due to illness. He never returned to college because of financial difficulties and instead taught for a while at a school near Poland, Ohio. Civil War and Legal Career After the Civil War began in 1861, McKinley enlisted in the Union Army and became part of the 23rd Ohio Infantry. Under Colonel Eliakim P. Scammon, the unit headed east to Virginia. It eventually joined the Army of the Potomac and participated in the bloody Battle of Antietam. For his service, McKinley was made a second lieutenant. He later saw action at the Battle of Buffington Island and in Lexington, Virginia. Near the end of the war, McKinley was promoted to major. After the war, McKinley studied law with an attorney in Ohio and later at Albany Law School. He was admitted to the bar in 1867. On January 25, 1871, he married  Ida Saxton. Together they had two daughters, Katherine and Ida, but both sadly died as infants. Political Career In 1887, McKinley was elected to the U.S. House of Representatives. He served until 1883 and again from 1885 to 1891. He was elected governor of Ohio in 1892 and held the post until 1896. As governor, McKinley supported other Republicans running for office and promoted business inside the state. In 1896, McKinley was nominated to run for president as the Republican Party nominee with Garret Hobart as his running mate. He was opposed by William Jennings Bryan, who, upon accepting the Democratic nomination, gave his famous Cross of Gold speech in which he denounced the gold standard. The main issue of the campaign was what should back the U.S. currency, silver or gold. McKinley was in favor of the gold standard. In the end, he won the election with 51 percent of the popular vote and 271 out of 447 electoral votes. McKinley easily won the nomination for president again in 1900 and was again opposed by William Jennings Bryan. Theodore Roosevelt ran as McKinleys vice president. The main issue of the campaign was Americas growing imperialism, which the Democrats spoke out against. McKinley won the election with 292 out of 447 electoral votes. Presidency During McKinleys time in office, Hawaii was annexed. This would be the first step toward statehood for the island territory. In 1898, the Spanish-American War began with the Maine incident. On February 15, the U.S. battleship  Maine- which was stationed in Cubas Havana harbor- exploded and sank, killing 266 of the crew members. The cause of the explosion is not known to this day. However, the press- led by newspapers such as those published by William Randolph Hearst- published articles claiming that Spanish mines had destroyed the ship. Remember the Maine! became a popular rallying cry. On April 25, 1898, the United States declared war against Spain. Commodore George Dewey destroyed Spains  Pacific fleet, while Admiral William Sampson destroyed the Atlantic fleet. U.S. troops then captured Manila and took possession of the Philippines. In Cuba, Santiago was captured. The U.S. also captured Puerto Rico before Spain asked for peace. On December 10, 1898, the Paris Peace Treaty was signed. Spain gave up its claim to Cuba and gave Puerto Rico, Guam, and the Philippine Islands to the United States in exchange for $20 million. The acquisition of these territories marked a major turning point in American history; the nation, previously somewhat isolated from the rest of the world, became an imperial power with interests around the globe. In 1899, Secretary of State John Hay created the Open Door policy, where the United States asked for China to make it so that all nations would be able to trade equally in China. However, in June 1900 the Boxer Rebellion occurred, and the Chinese targeted Western missionaries and foreign communities. The Americans joined forces with Great Britain, France, Germany, Russia, and Japan to stop the rebellion. One final important act during McKinleys time in office was the passage of the Gold Standard Act, which officially placed the United States on the gold standard. Death McKinley was shot two times by anarchist Leon Czolgosz while the president was visiting the Pan-American Exhibit in Buffalo, New York, on September 6, 1901. He died on September 14, 1901. Czolgosz stated that he shot McKinley because he was an enemy of working people. He was convicted of the murder and died by electrocution on October 29, 1901. Legacy McKinley is best remembered for his role in U.S. expansionism; during his time in office, the nation became a world colonial power, controlling territories in the Caribbean, Pacific, and Central America. McKinley was also the third of four U.S. presidents who have been assassinated. His face appears on the $500 bill, which was discontinued in 1969. Sources Gould, Lewis L.  The Presidency of William McKinley. Lawrence: Regents Press of Kansas, 1980.Merry, Robert W.  President McKinley: Architect of the American Century. Simon Schuster Paperbacks, an Imprint of Simon Schuster, Inc., 2018.Morgan, H. W.  William McKinley and His America. 1964.

Evidence in Criminal Justice Research Paper Example | Topics and Well Written Essays - 2500 words

Evidence in Criminal Justice - Research Paper Example The ‘Exclusion’ provision serves to protect citizens while at the same time educating the law enforcers on the importance of upholding the constitution. Laws, in their very nature, are designed to protect the citizens, regardless of their standing in society. This is such that everyone, including entities suspected of various crimes, may lay claim to fair treatment as per the constitution. Some of the amendments used as the bases for rights suspected criminals are the 4th and 14th amendments, protecting citizens from injustices, especially injustices by law enforcers. One of the provisions of these amendments is the right to exclude evidence that is illegally obtained from the trial (Colb, 2011). Laws that deal will exclusion of evidence are sometimes marred by a conspicuous lack of clarity. These laws particularly have been a source of contention in the justice system, warranting the need for a deeper look into the subject. The piece sets out to talk about the function of the 4th and 14th amendments in protecting the rights of suspects. This is especially as regards exclusion of evidence. Some of the questions to be taken into consideration include an example of a case where excluding evidence changed the outcome of the case. In addition, the paper will discuss the 4th and 14th amendments at length, giving justifications for the laws in the place. This case involves police that stopped a car belonging to Davis and arrested him for issuing wrong information to them. That is, Willies Gene Davis lied about his name. The police arrested him, cuffed him, and secured in the police car. This was followed by a search of his car, during which the police came across a firearm in his jacket pocket. David faced prosecution by the United States for possessing a firearm. Citing the 4th amendment, David moved to have the weapon